1800 377 246




At Doctors’ Choice, we really value your feedback.  All feedback is welcomed and will be used to assist us with continual service improvement. Please drop us a line using our Contact Form or email us at feedback@drschoice.com.au to provide us with your opinions, suggestions and comments.



In the unlikely event you have a complaint against us, please contact our Complaints Officer by:


Email complaints@drschoice.com.au
Mail Suite 19/23 Mill Point Rd, SOUTH PERTH WA 6151


We are committed to resolving complaints fairly and efficiently and will respond to you with a decision within 10 business days in accordance with our Complaints Handling & Disputes Resolution Policy.


External Dispute Resolution

As we are a member of the Australian Financial Complaints Authority (AFCA), if you are not satisfied with our handling of your complaint you can lodge a dispute with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.


For more information about AFCA and for online dispute forms, visit their website www.afca.org.au. You can also contact AFCA by:





1800 931 678 (free call)


GPO Box 3, Melbourne VIC 3001


Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.


Doctors’ Choice Medical Indemnity Advisers Pty Ltd ABN 27 607 529 948 (Doctors’ Choice) has an Australian Financial Services Licence (Number 483781).

We are licensed to act as a General Insurance Broker providing advice and dealing in general insurance products.