Feedback
Feedback
At Doctors’ Choice, we really value your feedback. All feedback is welcomed and will be used to assist us with continual service improvement. Please drop us a line using our Contact Form or email us at feedback@drschoice.com.au to provide us with your opinions, suggestions and comments.
Complaints
In the unlikely event you have a complaint against us, please contact our Complaints Officer by:
| complaints@drschoice.com.au | |
| Suite 19/23 Mill Point Rd, SOUTH PERTH WA 6151 |
We are committed to resolving complaints fairly and efficiently and will respond to you with a decision within 10 business days in accordance with our Complaints Handling & Disputes Resolution Policy.
External Dispute Resolution
As we are a member of the Australian Financial Complaints Authority (AFCA), if you are not satisfied with our handling of your complaint you can lodge a dispute with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
For more information about AFCA and for online dispute forms, visit their website www.afca.org.au. You can also contact AFCA by:
| Phone |
1800 931 678 (free call) |
|
GPO Box 3, Melbourne VIC 3001 |
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.