INTERNET PRIVACY POLICY

1. GENERAL

Welcome to the website of Doctors' Choice Medical Indemnity Advisers Pty Ltd (ABN 27 607 529 948) (Doctors’ Choice) and thank you for accessing our Internet Privacy Policy. We are committed to respecting and protecting your privacy. The following sets out our policy with regard to the personal information that we collect, hold, use and disclose via this website. Please also refer to our corporate Privacy Policy.

Your access and use of this website is conditional on your acceptance of this Internet Privacy Policy. Your continued use of this website indicates your consent to the collection and use by us of any personal information you provide while using the website, in the manner set out below.

You can visit the Doctors’ Choice website without telling us who you are. Particular sections of this website may ask you to send Doctors’ Choice personal information or messages, including your name, phone number and contact email address. You are under no obligation to provide Doctors’ Choice with these details, except to the extent that you wish to access the services provided by the Doctors’ Choice website.

2. COLLECTION OF INFORMATION

Your personal information is very important to you, and Doctors’ Choice considers that you should have a right to control the use and disclosure of that information. Information collected by Doctors’ Choice via this website will only be disclosed in accordance with the terms of this Internet Privacy Policy.

Specifically, at different times, Doctors’ Choice may collect all or some of the following information from its website:

2.1 Statistical Information

Doctors’ Choice collects statistical information regarding the use of its website. This collection includes:

your computer's Internet Protocol (IP) address (a number which is unique to the machine through which you are connected to the internet: usually one of your internet service provider’s machines)
the date and time of your visit
the address of the pages accessed and any documents downloaded.

This information is collected to provide Doctors’ Choice with information about the use of its website and to help it maintain and develop the website to provide better information to users.

2.2 Cookies

Doctors’ Choice, in order to enhance functionality, may use cookies on its website. The unique user ID contained within a cookie automatically identifies your computer (but not you) to our servers every time you visit our website. Cookies by themselves cannot be used to find out the identity of any user. It involves the collection of information about your computer, including your habits when accessing the Doctors’ Choice website and any personal information you provide in customising this website.

You can prevent this collection of information by disabling your web browser from accepting cookies. This will not prevent you from accessing the Doctors’ Choice website; however it may prevent you from utilising all the features in the Doctors’ Choice website.

2.3 Requested Personal Information

You may be requested to provide Doctors’ Choice with personal information including your name, phone number and contact email address so that we can contact you or send you further information about Doctors’ Choice. Personal information will only be requested if it is necessary to provide a service to you.

3. USE AND DISCLOSURE

Doctors’ Choice will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of information provided by a user to the Doctors’ Choice website for a purpose other than the primary purpose of collection (a 'secondary purpose'), except to the extent:

that the secondary purpose is related to the primary purpose of collection and that you would reasonably expect Doctors’ Choice to use or disclose the information for the secondary purpose;
that you have consented to the use of the information for the secondary purpose;
that information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information within Doctors’ Choice or to third parties. This information will not identify you;
necessary in order to enforce any of the terms of an agreement between you and Doctors’ Choice;
that Doctors’ Choice has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities;
required or specifically authorised by law; and
provided in co-operation with any governmental authority.

4. ACCESS AND CORRECTION

Where Doctors’ Choice collects information from you, we will provide you with access to your information at your request except to the extent that:

the request for access is frivolous or vexatious;
providing access would have an unreasonable impact on the privacy of others;
the information relates to existing legal dispute resolution proceedings between you and Doctors’ Choice, and the information would not be accessible by the process of discovery in those proceedings.

Where information about you is found to be incorrect, incomplete or out of date, Doctors’ Choice will correct, update, erase or amend the information as appropriate.

5. LINKS FROM THIS SITE

The Doctors’ Choice website contains links to various websites operated by third parties.. It is important that you are aware that any such links are not subject to the same privacy policies and restrictions seen in this Internet Privacy Policy. Please read carefully any policy documents or terms and conditions that appear on linked websites before disclosing any personal information. Doctors’ Choice is not responsible for any practices on linked websites that might breach your privacy.

6. SECURITY

By using the Doctors’ Choice website you agree that the Internet is inherently insecure. Doctors’ Choice will use its best endeavours to secure your personal information but cannot provide any definitive assurance regarding security of personal information. By accessing the Doctors’ Choice website, you acknowledge that Doctors’ Choice will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

7. CHANGES TO INTERNET PRIVACY POLICY

Doctors’ Choice may, without notice, amend or modify this Internet Privacy Policy by posting the amended Internet Privacy Policy to the Doctors’ Choice website. We will not separately notify you of these changes.

8. FEEDBACK AND QUESTIONS

Doctors’ Choice welcomes any feedback you may have regarding our Internet Privacy Policy. If you have any questions, queries or suggestions relating to the policy, please drop us a line using our Contact Form or send an email to privacy@drschoice.com.au.

9. PRIVACY COMPLAINTS

In the unlikely event you have a complaint regarding privacy, please contact our Complaints Officer by any of the following means:

Email:	complaints@drschoice.com.au
Phone:	1800 DRS CHOICE / 1800 377 246
Mail:	Suite 19/23 Mill Point Rd, SOUTH PERTH WA 6151

We will handle privacy complaints in accordance with our formal complaints handling procedures. We are committed to dealing with all complaints fairly and efficiently and will respond to you with a decision within 10 business days.

If you are not satisfied with our response and wish to pursue the matter further, you can refer a written complaint to the Office of the Australian Information Commissioner (OAIC). For information about complaints to the OAIC, please refer to www.privacy.gov.au/complaints. You can also seek assistance from the OAIC on 1300 363 992 or via email to enquiries@oaic.gov.au.